From Lake Forest Park job
Simply put, this may be the best service I've gotten from a contractor. I hired them to replace my aging flat torch-down roof with a new pvc material, as well as replace a shingled section with new weather-proofing and shingles. His quote was reasonable and it was clear he understood the job and any potential issues that might arise. He was up front with exactly the sort of thing that might cause the price to increase (discovering rot in the wood below or such) but was equally up front with exactly what that would entail pricewise, so there'd be no confusion later.
He took pictures every step of the way so we could see the old stuff, the condition of the roof that necessitated replacement, and the final, clean, installed material. The whole process was remarkably quick, with his crew coming out over a short sunny period between rainy days (it was early spring) and getting the whole thing done (both roof sections) in a couple days. No complications, no nickle-and-dime upcharges for things like flashing or whatnot. The whole thing got done ahead of schedule and under budget; and the work looks excellent and hasn't had any issues.
One of my favorite parts of dealing with this company, though, is their commitment to their work. He has made it very clear that he stands by his work 100% and even plans to check in every few months to make sure there are no issues. I feel very comfortable knowing that I can rely on this company to stand by the work they did; and I've been recommending them to my friends ever since.
Adam Skalenakis